All dental patients in the UK have the right to safe and effective treatment; dentists, as with those in the capital Birmingham dentists, are regulated by the General Dental Council and the British Dental Association
so all dentists that dental jobs in the UK should be approved and registered with the General
Dental Council; if you ever come across a dentist that is practising without being registered, you should report them.

The NHS is committed to offering patients a high standard of care at an affordable price;

Dentists, like all other employers and employees, are not allowed to discriminate against patients on the grounds of their sex, religion, ethnicity,
sexuality; dentists are also not permitted to discriminate against a patient with a disability. If you feel that you are being discriminated against,
you can make an official complaint to the practice; they are required by law to take your complain seriously and make a record of the complaint. If you
are not satisfied that your complaint has been handled appropriately or if you need advice on discrimination or making a complaint, you can visit the
Citizen’s Advice Bureau or contact the Independent Complaints Advocacy Service.

As an NHS patient, you have the right to change your dentist at any time, although you should be aware that not all dentists are taking on new
patients. Your dentist is not allowed to charge you if you cancel an appointment but if you repeatedly cancel or postpone appointments they may decide
not to treat you; cancelling appointments can sometimes not be avoided but if it becomes a regular occurrence you may be removed from the list as this
prevents other patients from having appointments and wastes the dentist’s time. Dentists may also refuse to treat patients that have failed to pay for
treatment, those that are late for appointments on a regular basis and abusive patients.

NHS dentists carry out a range of treatments like tooth extractions but they do not offer certain treatments;
you will need to see a private dentist if your treatment is not covered by the NHS. You are entitled to refuse treatment and you are perfectly within
your rights to ask for a second opinion if you wish.